Booking Terms & Conditions

• 1.1 All prices are in GBP. Where VAT is applicable, it is charged only on APL’s agency/booking fee, not on the Driver’s fare.
• 1.2 APL offices are open 24/7. The operation contact number is 0208 688 7744.
• 1.3 All quotations are valid for 30 days and include Airport meet and greet, waiting time (as per clause 2), parking or tolls. Gratuities are at the Customer’s discretion.

2.1 Flight Tracking: We track your flight and amend the requested pickup time according to the actual landing time.

2.2 Airport Waiting Time: We provide 30 minutes FREE waiting time after your requested pickup time. After this, the Driver reserves the right to charge the following fees:

2.5 Hotel/Address Pickups: 15 minutes complimentary waiting time. Thereafter £5 per 15-minute block.

2.6 Cruise/Ferry Ports: 60 minutes free waiting time.

2.7 Eurostar: 30 minutes free waiting time.

• 3.1 APL cannot be held responsible for late arrivals due to traffic or unforeseen circumstances.
• 3.7 Supplements: On behalf of the Driver, APL may apply a supplement of £15 if passengers arrive with excess luggage.
• 3.8 Soiling Charge: The Driver reserves the right to charge a vehicle valeting fee of £60.00 for damage/soiling. APL collects this on the Driver's behalf.
• 3.10 Extra Mileage: The Driver may charge £1.50 per mile for route deviations requested by the customer.
• 3.11 Pets: £15.00 valeting charge applies. Pets must be caged or harnessed.

APL will provide child seats where possible (Saloon: 1, MPV: 2, Minibus: 3) free of charge. However, London PHVs are exempt from child seat laws. If not available, children must sit in the rear using adult belts (if over 3).

• More than 12 hours before pickup: FREE cancellation
  (£10 administration fee applies to cover card processing charges)
• Between 6 and 12 hours before pickup: 50% of the fare will be charged
• Less than 6 hours before pickup: 100% of the fare will be charged (No refund)

Refund processing time: Refunds may take up to 15 working days, depending on your bank.

• 8.1 Methods: Cash, PayPal, Apple Pay, Google Pay, and Cards accepted.
• 8.2 Security: SSL encryption used. No card data stored.
• 8.4 Receipts: Upon completion, APL will issue a receipt via email. In its capacity as agent, this receipt will clearly itemise the Driver’s Fare and APL’s Booking Fee. It will identify the Driver as the supplier.

Governed by the laws of England & Wales. APL operates under the London Private Hire Vehicles Act 1998, accepting bookings as Principal for licensing (Reg 9(14)) but acting strictly as Agent for the Driver for all commercial/VAT purposes.

1. Licensing Regulation 9(14): In compliance with the Private Hire Vehicles (London) Act 1998, APL accepts the booking obligation as Principal strictly for the purpose of protecting passenger safety and complying with TfL licensing regulations.

2. VAT & Commercial Status: Notwithstanding the above, for VAT and commercial purposes, APL acts solely as a disclosed booking agent for licensed self-employed private hire drivers (“Drivers”). The primary service of transportation is supplied by the Driver to the Passenger. APL's own service is limited to the provision of booking and dispatch technology, for which we charge a Booking Fee.

When APL accepts a booking, a direct transport contract is formed between the Passenger and the Driver. APL collects payment as agent for the Driver and retains a separate agency/booking fee, which is subject to VAT where applicable.