01 Quotations & Rates

• 1.1 Pricing: All quotes are in GBP (£) and are inclusive of all applicable taxes and fees.
• 1.2 24/7 Availability: Our support desk remains active 24/7 across our operation centers.
• 1.3 Nationwide UK Coverage: We provide transfers in London and all major UK regional cities (including Edinburgh, Manchester, etc.).

02 Waiting Time Policy

2.1 Flight Tracking: We track all commercial flights. Pickup times are adjusted based on actual landing times.

2.2 Airport Waiting Time: We provide 30 minutes FREE waiting time. Thereafter, charges apply as follows:

• 2.3 Hotel/Address Pickups: 15 minutes complimentary waiting time. Thereafter £10.00 per 15-minute block.
• 2.4 Cruise/Ferry Ports: 60 minutes free waiting time. Overstay charges start from £20.00 per 15m.

03 Payments & Booking Management

• 3.1 Agency Status: APL acts as a disclosed booking agent for licensed private hire drivers and transport providers across the UK.
• 3.2 Digital Payments: We accept all major Debit/Credit Cards (including Amex), PayPal, Apple Pay, and Google Pay.
• 3.3 Cash Payments: Cash is accepted for the journey. All cash payments are made directly to the driver at the end of the journey. In these instances, your contract for the transport service is directly with the driver.
• 3.4 Flexible Payment: Customers can log in to the "Manage Booking" section on our website at any time before or during the journey to pay for their booking or add extras.
• 3.5 Receipts: Receipts are issued automatically via email upon completion of the journey or successful online payment.
• 3.6 Booking Channels: You may request a booking through our website, by phone, by WhatsApp, or through third-party apps and AI assistants, such as ChatGPT, Gemini or Claude, where a connection to our booking service is available. These Terms apply whichever booking channel you use.
• 3.7 Booking Confirmation: Submitting a request or receiving a quote does not confirm a booking. Your booking is confirmed only when APL accepts it, issues a booking reference and sends an APL confirmation to the email address or phone number supplied. An acknowledgement, payment receipt or statement generated independently by a third-party app or AI assistant is not an APL booking confirmation. If you have not received our confirmation, please contact us before assuming your journey is booked.
• 3.8 Checking Your Details: Please provide accurate booking and contact information and check our confirmation promptly, including the date, local pickup time, pickup and destination addresses, flight number, passenger numbers, luggage, vehicle type, requested child seats and price. Tell us as soon as possible if anything is wrong or missing. Our confirmation records the agreed booking; it does not allow us to change a previously agreed price or other binding information without your agreement. Any additional charges must be disclosed in these Terms or agreed with you. You are not responsible for errors caused by APL merely because you did not spot them.
• 3.9 Third-Party Apps and AI Assistants: These services are operated by other companies and may have their own terms and privacy notices. Information or promises generated independently by them do not constitute acceptance or approval by APL. Please contact us if their information differs from our confirmation. This does not exclude our responsibility for information we supply, services provided on our behalf, our booking systems, or any responsibility imposed by law.
• 3.10 Booking for Someone Else: If you arrange a booking for another passenger, you must have their authority to do so and to provide their details. Please make these Terms, our privacy notice and the booking confirmation available to them. If you use an app or assistant to submit a request for you, you must authorise that request. Use of an assistant alone does not establish that a passenger has authorised a booking.
• 3.11 Misuse and Unauthorised Bookings: We may refuse a request, seek reasonable verification, or restrict access to our booking services where we have reasonable grounds to suspect fraud, an unauthorised booking, an unintended duplicate, or automated activity that disrupts or abuses the service. We may cancel an accepted booking on those grounds where reasonably necessary, and will notify the contact provided as soon as reasonably practicable. Legitimate use of an AI assistant is not, by itself, a reason for refusal or cancellation. If we cancel under this clause before the journey takes place, we will refund any payment we received for that journey without a cancellation or administration fee.
• 3.12 Changes and Cancellation Requests: A request made to an app or assistant must reach APL to be acted on. A change is agreed only when APL confirms it. Please retain evidence of any cancellation request; where a cancellation right applies, the relevant time is when APL receives the request, not when we acknowledge it. If you receive no acknowledgement, contact us directly on +44 (0)20 8688 7744. Section 4 sets out the cancellation charges, subject to your statutory rights.

04 Cancellation Policy

• 4.1 More than 12 hours before pickup: You may cancel free of charge. A £10 administration fee applies to card bookings only. Cash bookings have no administration fee.
• 4.2 Between 6 and 12 hours before pickup: 50% of the fare will be charged.
• 4.3 Less than 6 hours before pickup: 100% of the fare will be charged (No refund).

05 General Terms

• 5.1 Liability: APL facilitates the booking between you and the provider. While we ensure high standards, your contract for the transport is with the individual driver or licensed provider. Liability is limited to the cost of the transfer.
• 5.2 Supplements: Excess luggage not declared at booking may result in extra charges or the need for a larger vehicle.
• 5.3 Right to Refuse: Drivers may refuse any passenger who is abusive or thought to be under the influence of drugs/alcohol.

06 Child Seats

APL provides child seats free of charge where possible, subject to the following maximum limits per vehicle type:

• Saloon Car: Max 1 Child Seat
• MPV: Max 2 Child Seats
• Minibus: Max 3 Child Seats

Note: While we endeavor to provide requested seats, availability is not guaranteed. Under local regulations, children may travel in the rear with adult belts if a child seat is unavailable.

07 Vehicle Capacity & Luggage

08 Data Protection & Quality

8.1 Data Protection: We process personal information in accordance with applicable UK data protection law. We receive booking information directly from you or from someone authorised to book for you, including through our website, phone, email, live chat, WhatsApp, third-party apps and AI assistants. We use it to manage bookings, provide transport, communicate with you, handle payments and enquiries, prevent fraud and meet legal obligations. Where needed for those purposes, information is shared with the driver or licensed transport provider carrying out the journey and with our booking technology, payment and communications providers. Our privacy notice explains the information we process, our lawful bases, recipients, retention, any international transfers and your rights. Third-party apps and AI services may also process information under their own privacy notices.

8.2 ISO 9001: We maintain ISO 9001 certification to ensure our quality management systems meet international standards.

09 Additional Charges & Conduct

• 9.1 Multiple Pickups & Drop-offs: Our booking system supports journeys with multiple stops. Customers are welcome to book as many stops as required, provided they are declared at the time of the original quote. Unplanned stops requested during the trip will result in a minimum charge of £5.00 per stop plus mileage.
• 9.2 Soiling Charge: A professional cleaning fee of £60.00 will be charged if a passenger soils the vehicle, requiring it to be taken out of service.
• 9.3 Pet Policy: Domestic pets are welcome but must be declared at the time of booking. A flat supplement of £25.00 applies. Pets must remain in a secure carrier or be appropriately harnessed.

10 Lost Property

• 10.1 Responsibility: Passengers are responsible for their own belongings. APL accepts no liability for items left in the vehicle.
• 10.2 Retrieval: Found items are returned to our London Office. Items can be collected by appointment or returned via tracked courier at the owner's expense.