Heathrow Airport Meeting Points

Pick your terminal below for the exact meeting point, photo and step-by-step directions to find your driver.

Terminal 2

Meeting point

International arrivals: In front of WHSmith, by the arrivals gate.

Domestic arrivals: In front of Caffè Nero, by the domestic arrivals gate.

  1. 1Clear passport control & collect your bags Pass through immigration and pick up your luggage.
  2. 2Exit customs into the arrivals hall, then bear right Keep to your right as you come out.
  3. 3Go to WHSmith by the arrivals gate Your driver is waiting there holding a name board with your name.
Heathrow Terminal 2 — meet your driver in front of WHSmith by the arrivals gate.
Heathrow Terminal 2 — meet your driver in front of WHSmith by the arrivals gate.
Heathrow Terminal 2 arrivals floor map with the meeting point marked at WHSmith. Tap to enlarge
Terminal 2 arrivals map — your meeting point is marked in red.

Arriving on a domestic flight? The meeting point is in front of Caffè Nero, by the domestic arrivals gate.

Can’t find your driver?

Don’t worry — contact us 24/7 on WhatsApp or call us and we’ll connect you with your driver right away.

Tip: connect to the free airport Wi-Fi as soon as you land and message us on WhatsApp.

Terminal 3

Meeting point

In front of WHSmith, by the arrivals gate.

  1. 1Clear passport control & collect your bags
  2. 2Exit customs into the arrivals hall, then keep right
  3. 3Go to WHSmith by the arrivals gate Your driver is waiting there with a name board.
Heathrow Terminal 3 — meet your driver in front of WHSmith by the arrivals gate.
Heathrow Terminal 3 — meet your driver in front of WHSmith by the arrivals gate.
Heathrow Terminal 3 arrivals floor map with the meeting point marked at WHSmith and Boots. Tap to enlarge
Terminal 3 arrivals map — your meeting point is marked in red.

Can’t find your driver?

Don’t worry — contact us 24/7 on WhatsApp or call us and we’ll connect you with your driver right away.

Tip: connect to the free airport Wi-Fi as soon as you land and message us on WhatsApp.

Terminal 4

Meeting point

Terminal 4 car park is closed for construction, so pickups have moved outside to the App & Private Hire Pick-Up area (Zone 1), across the road from arrivals.

  1. 1Clear passport control & collect your bags
  2. 2Exit into the arrivals hall and head outside Follow the yellow "App & Private Hire Pick-Up" signs.
  3. 3Call your driver They'll be about 4–5 minutes away and will start driving to the pickup point as soon as you call.
  4. 4Keep following the yellow "App & Private Hire Pick-Up" signs Stay on the signed route out of the terminal.
  5. 5Cross the road and continue to Zone 1 Your driver will meet you at the App & Private Hire pick-up area (Zone 1).
Heathrow Terminal 4 — follow the yellow "App & Private Hire Pick-Up" signs from arrivals.
Heathrow Terminal 4 — follow the yellow "App & Private Hire Pick-Up" signs from arrivals.
Heathrow Terminal 4 Zone 1 App & Private Hire pick-up area. Tap to enlarge
Zone 1 — the App & Private Hire pick-up area where your driver meets you. Tap to enlarge.
Watch the short walking route from arrivals to the Zone 1 pick-up area.

Can’t find your driver?

Don’t worry — contact us 24/7 on WhatsApp or call us and we’ll connect you with your driver right away.

Tip: connect to the free airport Wi-Fi as soon as you land and message us on WhatsApp.

Terminal 5

Temporary note: Pret A Manger at T5 is currently closed for renovation, but the construction boards still show the Pret A Manger name — use that to find the spot, just opposite the International Arrivals gate.
Meeting point

International arrivals: Outside Pret A Manger, just opposite the International Arrivals gate.

Domestic arrivals: In front of the Domestic Arrivals gate.

  1. 1Clear passport control & collect your bags
  2. 2Exit into the arrivals hall
  3. 3Go to Pret A Manger, opposite International Arrivals Your driver is waiting there with a name board showing your name.
Heathrow Terminal 5 — meet your driver outside Pret A Manger, opposite International Arrivals (Pret is closed for renovation; look for the Pret name on the construction boards).
Heathrow Terminal 5 — meet your driver outside Pret A Manger, opposite International Arrivals (Pret is closed for renovation; look for the Pret name on the construction boards).
Heathrow Terminal 5 arrivals floor map with the meeting point marked. Tap to enlarge
Terminal 5 arrivals map — your meeting point is marked in red.

Arriving on a domestic flight? The meeting point is in front of the domestic arrivals gate.

Can’t find your driver?

Don’t worry — contact us 24/7 on WhatsApp or call us and we’ll connect you with your driver right away.

Tip: connect to the free airport Wi-Fi as soon as you land and message us on WhatsApp.

Meet & Greet included

Your driver waits inside the terminal with a name board. No extra charge.

We track your flight

If you land early or late, your pickup is adjusted automatically.

Free cancellation

Cancel free up to 24 hours before your transfer.