we care for your comfort

AIRPORT PICKUPS LONDON

Why book with us?
  • A comfortable car
  • Meet and Greet service
  • FREE Waiting time
  • FREE Baby/Child Seat
  • FIXED Prices-No Hidden charges
  • Wireless Internet (Business only)
Customer Rating
Book Online or Call +44 208 688 7744
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Daily Tours
VIP Meet and Assist
Special Offers
London Transfers
Meet And Greet Service
  • Meeting inside the Airport
  • Free Waiting Time
  • No Hidden Charges
  • Flight tracking
  • No Charge for flight delays
Transport for London / PCO Licence no 08004/01/01

BOOKING TERMS & CONDITIONS

Airport Transportation Limited (Trading as Airport Pickups London or APL, company registration number in England and Wales 08044775) licensed by Transport for London, Taxi and Private Hire Operator number is 08004. Registered and Contact office address is, Suite 108 Challenge House, 616 Mitcham Road, Croydon, London, UK, CR0 3AA. QUOTATIONS, RATES AND CHARGES
  • All prices are in GBP and are inclusive of VAT (where applicable).
  • APL offices are open 24/7. The operation contact number is 0208 688 7744 (from abroad: +442086887744).
  • All quotations are valid for 30 days and include Airport -meet and greet, waiting time* , parking or tolls. Gratuities are at the Customer’s discretion.
FREE WATING TIME
  • Free waiting time starts after your “requested pickup time” (for Airport bookings not from the flight landing time.)
  • Free waiting times for pickups from Airport, Ports and Train stations;
  • 0-30 minutes = free of charge
  • After 30 minutes = £0.40/minute
  • Pickups From addresses and hotels
  • 0-15 minutes = free of charge
  • After 15 minutes = £0.40/minute
FLIGHT DELAYS
  • APL does not apply any charges for flight delays.
  • APL cannot be held responsible for any late arrival to destination, airport or cruise port. Hence we will not accept any responsibility for missed flights or ships.
  • If you cannot locate your driver and you seek an alternative method of transport without first contacting APL to try and resolve the situation, you will be charged the tariff rate based on the service booked.
  • APL shall be under no liability to the Customer whatsoever for any indirect loss and/or expense (including loss of profit) suffered by the Customer arising out of a breach by the Company of these terms and conditions.
  • In the event of any claim against APL arising out of its performance of hire, the Company’s liability shall be limited to a refund not exceeding the cost of the journey. Any other payments will be entirely at the discretion of the Company.
  • APL will not accept late bookings online (within 2 hours of transfer time)
  • APL accepts no responsibility for any loss or damage to property, howsoever such loss or damage may be caused. In the event of property being left in a vehicle, we will gladly organise the return of such items if you cover the postage and packaging costs.
  • All our vehicles are non-smoking.
  • APL will charge a vehicle valeting fee of £60.00 for any damage of their vehicle made by customer (e.g. vomiting, spilling liquid or food to the vehicle).
  • APL reserves the right to refuse to transport any Passenger who behaves in a disorderly, threatening or abusive manner.
  • APL reserves the right to charge the Customer extra if customer wants to take a different route than company route APL extra charge will be £1.50 per mile
  • PETS are allowed in our certain vehicles. We apply a flat £15.00 vehicle valeting charge for such bookings. Pet must travel within a safe cage or secure safety lease/harness while in the vehicle.
FREE CHILD SEATS
  • APL will provide up to 2 child seats free of charge, for peace of mind guarantee, as by law London private hire vehicles are exempt from this law. If the driver doesn’t provide the correct child car seat, children can travel without one - but only if they travel on a rear seat:
  • and wear an adult seat belt if they’re 3 or older
  • without a seat belt if they’re under 3
  • A child can travel without a child car seat in taxis and private hire vehicles.
BOOKING CANCELLATION CHARGES
  • Cancellation notice periods and fees are as follows:
  • 25% cancellation charge if cancellation made more than 24 hours before delivery time;
  • 50% cancellation charge if cancellation made between 12 and 24 hours before delivery time;
  • 100% cancellation charge if cancellation made within 12 hours of delivery time.
NO-SHOW CHARGES
  • If customer does not show up for a ride, we will apply the booking as no-show and will charge the full amount of booking.
  • For address or hotel pickups, we will provide 15 mins free of charge, if we cannot contact the passenger; we will register the booking as no-show.
  • For Airport/Port and train Pickups: APL will provide 30 mins free waiting time after the requested meeting time. If APL cannot contact the passenger we will register booking as No-Show.
  • If passenger gives incorrect flight, train number or cruise name, our driver will wait outside the terminals for 30 mins after requested time, after 30 mins we will register the booking as no-show.
NON-SOLICITATION OF PERSONNEL
  • If you wish to directly hire or employ an APL driver, we reserve the right to levy a £5,000 fee to cover the costs of recruiting and training the driver
PAYMENTS
  • APL accepts cash, PayPal and most credit cards as a means of payment. For Credit Card and PayPal bookings a surcharge of £2.5 will be levied to cover the costs of processing.
Payments are secure:
  • APL does not store in any way your credit card details. Payments will be using Secure Socket Layer (SSL) technology. Credit card numbers are protected with a high level of encryption when transmitted over the Internet.
  • Credit Card slips will show “Taxi Service” as merchant name.

We accept the Following Cards:

Airport Transportation Ltd
Suite 108, Challenge House
616 Mitcham Road
Croydon, London
CR0 3AA
Tel:+44 (0) 20 8688 7744
Fax:+44 (0)208 683 2330
www.airport-pickups-london.com